Job Description

Computer Repair Technician

Location: 421 New Sanford Rd, La Vergne, TN 37086

Employment Type: Full-time, Pay: Base Pay ranges from $19/hr-$19.50/hr with incentives totaling up to $240 a month

Supporting: Computer Repair

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

• Regular work performed in a climate-controlled, warehouse environment

• Ongoing usage of computer systems

How You'll Make an Impact

As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from scanning in shipments, picking/packing, assessing returns/damaged products, and diagnostic checks.

Qualifications for Internal Candidates

What'll Set You Up for Success

Requirements:

• A+ Certification or equivalent OR related degree

• 6 months of experience repairing laptops or desktop computers

• Able to pass basic terminology and troubleshooting/diagnostic computer repair activity

• Able to diagnose and troubleshoot hardware and software issues as well as identify potential quality related problems quickly

• Able to replace and repair desktop and laptop parts

• Able to recognize cosmetic defects or flaws and be able to tear down/replace cosmetic repairs.

• Advanced knowledge of Microsoft Operating Systems and Software

• Able to handle multiple tasks simultaneously and achieve set production output goals

• High School Diploma or GED

• Able to perform assigned duties with minimal supervision

• Basic Math skills

• Excellent written and verbal communication skills

• Strong attention to detail

• Independent worker with excellent organization skills

• Reliable and dependable

• Regular and on-time attendance is required

Physical Demands

• Must be able to lift 30-50 pounds, without assistance repetitively

• Ability to make repetitive movements including but not limited to bending or squatting

• Must be able to stand and walk for long periods of time unassisted

For Internal Candidates:

• Must not be on any corrective action or performance plans

• Must have held your current position for 6 + months

• Must have relevant industry/program experience

Location Note: We are only considering candidates and hiring for this position in the La Vergne, Tennessee area.

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.

What We Offer:

• Bonus incentives up to $240 a month

• Health, dental, and vision coverage with HSA options

• Paid time off

• Flexible pay options: daily or weekly pay

• 401(k) retirement plan

• Leadership development programs designed to support career growth and advancement

• Professional and personal development through open-access courses via Alorica Academy

• Paid training and tuition reimbursement

• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more

• Employee assistance program for personal and professional support

• Additional voluntary benefits to meet your individual needs

• Employee of the Month recognition, including a prime parking spot

• Monthly employee engagement activities

• Monthly birthday celebrations

• Marketplace with food and beverage options available for purchase

• Refrigeration available for personal meals

• Filtered ice and water stations

• Designated outdoor smoking area

Our Values

Bold - We challenge conventions and take smart risks

Relentless - We deliver results, no matter what it takes

Connected - We work as One Alorica because we're stronger together

True - We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Equal Opportunity Employer - Veterans/Disabled

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

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Same Posting Description for Internal and External Candidates

Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

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